Featured Case Study

Framingham, Massachusetts Pilots Nation’s First UTEN

A nonprofit’s idea becomes the nation’s first utility-owned geothermal network

Framingham, Massachusetts, is home to the nation’s first utility-owned geothermal network. The project began with HEET’s “gas-to-geo” concept and became an Eversource demonstration project approved through the Massachusetts Department of Public Utilities.

The network connects about 140 customers and demonstrates how gas utilities can use existing pipe, street, workforce, and customer service expertise to transition to thermal energy infrastructure. The project also highlights the importance of community buy-in, building retrofits, workforce development, and phased expansion.

Challenge/Opportunity

Framingham’s project had to prove that a utility-owned thermal energy network could work technically, financially, and socially. The team also encountered major building-readiness issues, including mold, asbestos, outdated wiring, electrical panel upgrades, and other deferred maintenance needs.

Solution

HEET advanced the “gas-to-geo” concept and Eversource proposed a ratepayer-funded demonstration project. Framingham brought together municipal staff, anchor institutions, residents, and utility partners to show strong local buy-in. Eversource then developed and installed the geothermal loop while managing customer outreach, behind-the-meter equipment, and pilot protections.

Results

The network went live in June 2024 and now serves about 140 customers. It has become a national model for utility-owned thermal energy networks and is already moving into expansion planning through DOE support. Early lessons suggest that future loops may be less expensive as design, civil work, and shared infrastructure become more efficient.

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